Have you been receiving phone calls or seeing websites that claim your computer is infected with a virus?
Clients have been asking me about these scams and some pretty tech-savvy people have been tricked. Scam artists know how to scare people and get them rattled so they won’t think clearly and will react hastily. These types of scams are not only stressful and expensive, but they cause considerable embarrassment. (Here is a video of a Today Show episode that explains how one of their team got fooled by “The Tech Support scam”.)
The good news is that you can protect yourself with these Techie Tips:
First, be aware that there are many variations on this type of scam. It’s called “Social Engineering.” These scams are designed to manipulate people. Scammers use emails, fake websites and direct phone calls and they may claim to be representing Apple, Microsoft, the IRS, a Bank, Netflix, the FBI, AT&T etc., etc.. (there will me more…)
Here is the simple, easy way to handle all of these:
- Hang up the phone or
- Delete the email or
- Close the window (If the window won’t close, close the web browser if that doesn’t work, shutdown the computer and restart.)
- Do not call any number suggested
If you feel you must verify that it’s a scam, find the correct customer service number on your monthly statement and call the company directly. (If you look up a phone number on the internet, be sure that you are on the company’s website and not a fake look-alike site.)
If you get tricked by one of these scams and allow access to your computer, don’t panic. It can be fixed. You can take it to a repair shop for a complete checkup and removal of any viruses or spyware. (Let me know if you would like a referral.)
Don’t try to fix it yourself. Running a scan with your antivirus software may not be adequate. Each antivirus program has its strengths and weaknesses and you can’t depend on just one in a situation like this. A professional will have all the right tools.
The scammers may not have installed a virus but may have installed spyware, a keylogger (tracks the keys you use for typing passwords), or remote access software to give them access to your computer whenever they want. They may have only wanted you to pay for phony tech support, but you can’t be sure. You should engage the services of a professional.
If you have passwords stored in a document on your computer, you may want to change all your passwords. (Using a password manager avoids this complication.)
An even simpler solution to all of this is to use a Chromebook computer and Gmail.
Gmail is very, very effective at sending scam emails to the Spam folder and Chromebooks will not allow scammers access to install spyware. Some Chromebooks cost less than the price of a virus repair on a PC or Mac and you won’t have to pay annual fees for antivirus protection and backups. Chromebooks don’t get viruses and everything is on “the cloud” so you can’t lose your files. Let me know if you want more information about Chromebooks.
I hope this Techie Tip has increased your confidence and alleviated any fears you may have had. Now you can confidently and calmly, delete scam emails, close fake web pages, hang up on scam phone callers and enjoy a peaceful techie life!
Please share this with your friends and encourage them to sign up for Techie Tips below so they can be safe and fully enjoy technology like you.
This week I received an email from a client about the “UPS Package Delivery Failure” email scam. He wanted to know if it was a real threat or just a phony scare. It’s a real threat, it’s been going around for years, and I want everyone to be aware of it.
These scam emails say that a package delivery company was unable to deliver a package and include instructions for things you need to do, that will steal private information or install a virus on your computer.
The main thing you need to remember is that a delivery company will not ask you to print anything or submit information. If an email asks you to do that, delete it immediately and call the company directly to see if they are trying to communicate with you.
Here is a link to an excellent article on Snopes that explains all the details.
And while we’re on the subject, now is a good time to review some other safety tips for internet commerce.
Here is a link to good information from the Google Safety Center.
My “simple, easy and fun” solution is to
Be conscious that there might be hazards
Take time to look at things carefully
Trust your instincts and
When in doubt, ask me
Wishing you a peaceful and joy-filled holiday shopping season,
If you’re planning to buy a new computer or mobile gadgets this Holiday season, you will appreciate this great article from ZDNet about Black Friday deals. They’re going to be updating it continually too. Great service for people! Thanks, ZDNet!
If you’re like me, and not willing to participate in the Black Friday frenzy, you may still be interested to see what’s being offered.
My recommendation for most people is Chromebooks, Chromeboxes and Chromebases. They are truly the simple, easy and fun computer solution. See Tablets VS Chromebooks
If you don’t have a cloud-ready printer, you might need to buy one to work with Chromebooks, but you will still spend less than it cost to buy Windows or Apple products. Cloud-ready Printers
Chromebooks require no maintenance, anti-virus or malware protection so there are additional long-term savings. Google Docs are included and they’re free! No need to pay for Microsoft Office Suite. All About Google Docs
If you are buying mobile gadgets, be sure they will integrate with your computer easily — that they are in the same ecosystem, i.e., Google, Apple, Amazon, Microsoft. If you have gadgets from different worlds, it’s possible to set them up to play together, but you might need my help. Sales Reps and Tech Support Reps, are familiar with only one ecosystem and do not know how to set things up across platforms.
Sign up for a complimentary pre-purchase consultation. Getting the right devices that will “play together nice” will solve most of your frustrations.
Make an appointment for me to check the settings on your devices to be sure they are set up properly. Just this week, I discovered that a client’s iPhone was not backing up her photos! (Photo Stream only saves your most recent 100 photos and then dumps the older ones.)
If this information has been helpful, please share it.
Let me know how I can help you. Contact me directly or post a comment below. Enjoy!
Do you find shopping for printers to be very complicated and a little overwhelming? I do too! There are so many makes, models, features, and prices!
People frequently ask me what I recommend and it’s hard to know where to start.
I recently had to buy a new printer myself, and in my haste, I made a big mistake. I learned from the experience and I decided it would be a good idea to create a class on how to go about finding the best printer for one’s individual needs and budget.
This class will teach you:
- What to look for
- How to do research and
- How to shop for a new printer.
I will show you my process, some internet tips, tricks, and answer all your questions. It will be fun!
The class will be recorded, so if you can’t attend the in person, register anyway and I will send you the link to see the recording.
Please share this invitation with your friends so they can register too.
You are invited to a Zoom meeting.
When: Nov 18, 2017, 9:00 AM Pacific Time (US and Canada)
Register in advance for this meeting:
After registering, you will receive a confirmation email containing information about joining the meeting.
Hope to see you in class!
P.S. If you’ve never used Zoom before: Zoom will automatically instruct you how to download the Zoom interface and join the session. It will only take a few seconds, and you only need to do it once. You can see a tutorial video here https://youtu.be/vFhAEoCF7jg
Do you know about the Leo Laporte Tech Show?
I’m a huge fan. He’s taught me a lot about how technical things work, keeps me up to date on new developments, and I really enjoy his sense of humor. We have the same opinions about a lot of things too, and it feels good to have my opinions validated by someone so knowledgeable.
I just roared when he said recently:
“I think a lot of what I do here in the show is I’m like Dr. Laura. It’s more emotional support– like I don’t know if I can fix your problem but at least I can let you know you’re not alone and and we all have to suffer with this. ‘Now go take on the day’ — that kind of thing. You know it’s just kind of relaxing and it’s, you know, ‘misery loves company.’ So if you listen to the show then you know we all suffer to some degree from technology. You don’t want to put up with these annoyances but we do. There’s the big annoyances which you fix but then there’s the little annoyances, like that chair that squeaks — they’re just little ones and there’s a lot of them with technology.
His advice is, to the degree that you can maybe set aside an hour a week to make a note of the little annoyances and set aside a little bit of time, not a lot, every week to kind of trim them, because it’s like death by a thousand paper cuts. No individual annoyance by itself is gonna drive you nuts but in aggregate — when you combine them all, in sum total, is a pain and the stress could shorten your life. (chuckle)
I loved hearing that because it explains exactly what I do! My tutoring is a lot about emotional support and letting clients know that we all suffer from the “squeaky chairs” of technology. I encourage people to make a list of all those little frustrations and then have me show them the solutions so they won’t suffer “death by a million paper cuts.” It’s so important for people to get over these little hurdles so they can have more fun, and it’s so rewarding to be able to help.
If Leo’s show is “TMI” (too much information) for you, I totally understand. Sometimes it’s too much for me too. No worries, I pass along the information that I think you need and I trust that you will let me know when you have questions you want answered.
Leo’s shows are available on his YouTube channel, are available as podcasts and are posted on http://techguylabs.com/ with show notes and time stamps.
Don’t suffer “death by a million paper cuts.” Make that list and call me if you need help.
P.S. Who do you know who could use my help with a list of little frustrations? Just send me their name and number. I’ll follow up and take good care of them.
Don’t you just hate it when your printer won’t print!!
I get calls from clients about this all the time.
The good news is that there’s usually an easy fix.
What do you think it is?
For a Printer connected directly to the computer with a cord:
- Make sure the printer is plugged in, turned on, and has paper in it.
- Make sure the printer cable is properly connected to the printer and to the computer.
- Check to see if there is a paper jam. Most printers have a flashing light to indicate a jam.
- Check to see that the printer toner, or ink is adequate. Printers will not print when even one cartridge is out of ink.
- Make sure the printer is switched to Online mode. There is usually a button on your printer’s control panel. If it is switched to Offline mode, it will not print.
- Try rebooting both the printer and the computer
- Turn them both off. Then turn them on again in this sequence.
- Turn the printer on first
- Then turn the computer on.
If it still doesn’t work, the printer will need to be un-installed and re-installed. I can do it for you in a few minutes via remote access.
Wireless printing is very convenient at times, but it’s slower and less reliable than a wired connection. If your computer is usually near your printer, consider using a wired connection. You can get printer cables as long as 25 ft..
If Your Wireless Printer is not working:
Reboot the computer, printer and wireless router
- Turn off the computer and printer and unplug the router (If your router is built into the modem, unplug the modem.
- Plug in the router or modem and wait for it to reboot (all the lights are on)
- Turn on the printer
- Turn on the computer
If that doesn’t work, call your technician or call me for a referral to a good one.
To receive a handy printer troubleshooting cheat sheet and checklist to put on your printer, send me an email below.
Please share this with your friends and encourage them to sign up for Techie Tips so their techie lives can be simple, easy and fun too.
Your friends can sign up for Techie Tips right here.
Oh my…another security hack! The Good news is that it’s probably not a problem for my people. I’m reporting about it because I installed it on a few machines and I’ve seen it on many others and some of you will have concerns.
The malware was found in CCleaner version 5.33, which was actively distributed between August 15 and September 12. You probably use the free version which doesn’t update automatically. So if you didn’t install CCleaner or update it between these dates, you are OK.
If you want to geek out, you can read all the gory details in this article on TheNextWeb.com Kudos to all those who worked hard to discover and fix the problem quickly.
I deleted CCleaner from my PC because it doesn’t do anything that I can’t do myself. I can teach you how to do without it too if you’re interested. Maybe that would be a good subject for a Techie Tips Live online class soon. If you are interested, let me know in the comments below.
If you switch to using a Chromebook like I have, you won’t need maintenance or virus and malware protection.
To receive email updates on how to keep your technology simple, easy and fun and invitations to free classes sign up here:
In response to my last post about the Equifax debacle, one of my students sent me a link to this interesting article by Adam Levin, co-founder of Credit.com
I was curious how my student happened to find this, and I thought it was interesting that he is on the credit.com newsletter list because one of his doctors experienced a data breach and the doctor is provided him with credit monitoring by credit.com.
To keep things simple for you, I will quote the info that I found most useful but I encourage you to read the entire article, especially if you are a victim of the Equifax breach.
- There are problems with freezing your credit report
- The potential problems for those compromised go beyond credit cards and taxes
- You can sue Equifax if your data was compromised
- Tips for protecting yourself from now on
The Problem with Freezing Your Credit Report
“The New York Times reported still more bad news in the wake of the Equifax announcement.
The credit freeze service the credit bureau offered (originally offered for a fee until it finally decided to provide it for free for 30 days) generated PINs that were based on the time and date the PIN was created. These PINs are required to release the freeze whenever you need to grant access to your credit files in connection with a loan, an apartment rental, or a job application (where permitted by law). Unfortunately, they’re laughably easy for a hacker to guess before then.
The bigger problem is that a freeze needs to be in place at all three reporting agencies in order to be effective. As credit expert John Ulzheimer told the New York Times, putting a freeze on your credit with only one reporting agency is ‘like locking one of three doors in your house and leaving the other two unlocked. You’re hoping the thief stumbles on the locked door.'”
Types of Fraud to Be Aware Of
“…the threat goes way beyond maxed-out credit cards, fraudulent credit applications, and tax-refund fraud. With Department of Motor Vehicle information also in play, the risks are elevated. A fake ID made out in your name could cause you to get arrested for an outstanding warrant. In the realm of identity-related fraud products, a fake driver’s license is a luxury item for sure, but it’s still one that could hurt you if a scammer provides your information on a fake license the next time they’re pulled over for speeding or collared for a crime.
And then there’s the serious risk of medical-identity fraud. Consumers could see delays in prescription fulfillment because of fraudsters using their health care information. Worse, consumers may not be covered for health care expenses until they are able to prove they are who they claim to be using the same information that the crooks used—a frustrating and often complicated process.”
“One can only assume there will be lawsuits galore. In fact, one enterprising person has already automated the process. A robot lawyer is on the case, allowing consumers to automatically file a claim against Equifax in small claims court.
According to the Verge, consumers are still able to join class action suits while pursuing a small claims court remedy.
‘Even if you want to be part of the class action lawsuit against Equifax,’ the Verge reported, ‘you can still sue Equifax for negligence in small claims court using the DoNotPay bot and demand maximum damages. Maximum damages range between $2,500 in states like Rhode Island and Kentucky to $25,000 in Tennessee.'”
Protecting Yourself Now
“While it’s okay to hope that your services and vendors will do things right, you need to stay vigilant. And this should go without saying: if you can change privacy and authentication settings on a product or service, do it. If that’s not possible, perhaps you should consider finding a new vendor or service.
The easiest way to protect yourself, in my opinion, is by using a system called the “Three Ms.” The Three Ms is the centerpiece of my book, Swiped: How to Protect Yourself in a World Full of Scammers, Phishers and Identity Thieves, and the approach continues to be the best way to keep your personally identifiable information from being used in identity-related crimes.
And they are simple:
1. Minimize your exposure. Don’t authenticate yourself to anyone unless you are in control of the interaction, don’t overshare on social media, be a good steward of your passwords, safeguard any documents that can be used to hijack your identity, and freeze your credit.
2. Monitor your accounts. Check your credit report religiously, keep track of your credit score, and review major accounts daily if possible. (You can check your credit report for free at Credit.com.) If you prefer a more laid-back approach, sign up for free transaction alerts from financial services institutions and credit card companies, or purchase a sophisticated credit- and identity-monitoring program,
3. Manage the damage. Make sure you get on top of any incursion into your identity quickly, and enroll in a program where professionals help you navigate and resolve identity compromises—oftentimes available for free, or at minimal cost, through insurance companies, financial services institutions, and HR departments.”
“…Equifax is not the first, nor will it be the last, breach of note. Being prepared and alert is still the best remedy, because breaches have become the third certainty in life—right behind death and taxes.
A final tip: check with your insurance company, financial services institution, or employer. You may already have access to identity protection and resolution services, which is your best bet when it comes time to navigate the identity theft quagmire.
I invite you to post comments or questions below and I will respond.
Enjoy your day in any case!
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I hate to trouble you with bad news, but you need to be aware of this.
Equifax, one of the three major credit reporting bureaus, has revealed that an estimated 143 million U.S. customers may be affected by a data breach carried out by criminal hackers. It includes names, Social Security numbers, birth dates, addresses, and driver’s license numbers. Additionally, credit card numbers for approximately 209,000 U.S. consumers and dispute documents with personal information for approximately 182,000 consumers may have been accessed.
Many thanks to Kim Komando who has written an excellent article which you can read here for all the details. My simple and easy version for you is…
Equifax is sending direct mail alerts to customers whose information was included in the data breach. Keep an eye out for the notice in your mailbox.
The company has created a website, www.equifaxsecurity2017.com, to help consumers check if any of their information has been affected. However, the tool requires you to provide your last name and last six digits of your Social Security number to initiate the check. I question if it is a good idea to give information to a company that just experienced the largest credit bureau data breach in history.
You can call Equifax’s dedicated customer care number 866-447-7559 to check but, judging by the magnitude of the breach, there will probably be long wait times. Let me know if you try that and how it goes so I can let others know.
If you use the website tool and are found to have been affected by the breach, you will be offered a chance to use Equifax’s own credit monitoring program, TrustedID Premier, free of charge for one year. However, you will have to agree to its Terms of Service and buried in the fine print is this a specific arbitration clause that waives your ability to participate in a class action lawsuit against Equifax.
Considering the extent of the stolen information, I doubt that one year of free credit monitoring is enough. With Social Security numbers involved, the threat of identity theft for those affected will assuredly be lifelong.
Kim suggests that you put a credit freeze on your accounts and she provides excellent instructions on how to do that here.
Other Important Steps To Take If You Are Affected
Scammers use the information they’ve stolen to target victims with other scams. If your data was compromised, please take extra caution and watch out for the following schemes:
Keep an eye on your bank accounts – You should already be checking your bank accounts online or your paper statements for suspicious activity. It’s even more critical now. If you see anything that seems strange, report it immediately.
Beware of phishing scams – Scammers will try and piggyback on data breaches like this. They will create phishing emails, pretending to be from the affected company, hoping to get victims to click on malicious links that could lead to more problems. They are tricky so call me if you suspect anything.
I hope you are not affected by this. (If you are, let me know.)
As always, if you have any questions or if you suspect a scam, feel free to call me and leave a message. I will get back to you just as soon as I can.
In any case, I hope you enjoy your day,