Tag Archives: fixes

Inkjet printer

When Your Printer Won’t Print…

Don’t you just hate it when your printer won’t print!!

I get calls from clients about this all the time.

The good news is that there’s usually an easy fix.

What do you think it is?

For a Printer connected directly to the computer with a cord:

  1. Make sure the printer is plugged in, turned on, and has paper in it.
  2. Make sure the printer cable is properly connected to the printer and to the computer.
  3. Check to see if there is a paper jam. Most printers have a flashing light to indicate a jam.
  4. Check to see that the printer toner, or ink is adequate. Printers will not print when even one cartridge is out of ink.
  5. Make sure the printer is switched to Online mode. There is usually a button on your printer’s control panel. If it is switched to Offline mode, it will not print.
  6. Try rebooting both the printer and the computer
    1. Turn them both off.  Then turn them on again in this sequence.
    2. Turn the printer on first
    3. Then turn the computer on.

If it still doesn’t work, the printer will need to be un-installed and re-installed.  I can do it for you in a few minutes via remote access.

Wireless Printers

Wireless printing is very convenient at times, but it’s slower and less reliable than a wired connection.  If your computer is usually near your printer, consider using a wired connection. You can get printer cables as long as 25 ft..

If Your Wireless Printer is not working:

Reboot the computer, printer and wireless router

  1. Turn off the computer and printer and unplug the router (If your router is built into the modem, unplug the modem.
  2. Plug in the router or modem and wait for it to reboot (all the lights are on)
  3. Turn on the printer
  4. Turn on the computer

If that doesn’t work, call your technician or call me for a referral to a good one.

 

To receive a handy printer troubleshooting cheat sheet and checklist to put on your printer, send me an email below.

Please share this with your friends and encourage them to sign up for Techie Tips so their techie lives can be simple, easy and fun too.

Your friends can sign up for Techie Tips right here.

Enjoy!

Mardi

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Best Way To Backup Your Computer and Mobile Devices

Cloud Computing Diagram

Do you have a backup strategy for your computer and mobile devices in the event of a catastrophe?  Are you wondering about the easiest and least expensive way to do it?

I recently received an email from a client with questions like these and I thought you would like to know my recommendations….

“Is iDrive the best cloud storage company?  The cost is $45/year and it says it’s for all devices.  Is there a cloud storage system that automatically updates my iPhone and PC?  I pay Apple for extra storage and it still is not enough….and I have an external hard drive for my PC back-up.”

External hard drives can fail just like internal hard drives and won’t do you any good if burned in a fire or stolen.  You still need to have a cloud backup.

IDrive Online BackupI like iDrive the best.  The $45/yr. includes 1T (terabyte) of storage, which is more than enough for most people, and it includes backups of mobile devices.

Carbonite is also good but doesn’t include mobile devices.  It’s 59.99 for unlimited backup.  So if you need lots of storage and don’t have a smartphone or tablet to back up, this would be the best option.

It’s gets a little more complicated when you are using devices from two different companies, like an Apple phone and a Microsoft PC.  An iPhone backs up to iCloud but a PC doesn’t.

If you have an Apple computer and an iPhone and/or iPad, everything backs up to iCloud.  Apple offers some inexpensive plans but if you need a lot of storage, it can get expensive.

20 GB: $0.99/mo, 200 GB: $3.99/mo, 500 GB: $9.99/mo, 1 TB: $19.99/mo ($239.40/year)iCloud

Many of my clients are complaining having to upgrade to more expensive iCloud storage plans.  This is usually because of their photos/videos or music collections.

You can save money on iCloud storage by moving files to your PC and deleting them from iCloud but be sure have a backup plan for your your PC.

If you aren’t making changes to photos or docs and you just want to archive them, you can slide them onto a flash drive and save money on cloud storage.  Be sure you have more than one copy.  Flash drives can get damaged or lost.  You might store copies with friends or relatives or in a safe deposit box.

If you have an Android phone, Google has your back…almost.Android Phone

Google will save app data and all of your phone’s settings including Wi-Fi passwords to your Google account. When you sign in using this Google account on another phone, all of your preferences, photos (via Google+), and contacts will be imported automatically.  Be sure all the options are turned on in “Accounts & sync” in “Settings.”

This does not include your text messages, you’ll have to back them up yourself.  Or or you can save your text messages and call logs to your Gmail account by using an app called SMS Backup+.

To save the music, movies and other media you’ve saved on your phone’s memory card, you need to connect your phone to a PC and copy everything that’s in the micro SD card. This is a manual process so you’ll need to establish a routine for doing this.

When it’s all said and done, it’s simpler, easier and safer to just pay for iDrive cloud storage.  Think of it like paying for insurance for your house and renting mini storage for your extra stuff.

I hope you have found this information helpful and that you will get your files protected.  It’s really sad when computers crash and mobile devices get lost, but at least they can be replaced.  Your files cannot.  Having good backups will preserve your files and make it easy to restore them when you get new devices.

Please share this information with your family and friends so they will be protected too.

Enjoy!

Mardi

Have you heard about Telikin?

Have you heard about Telikin?

A client asked me this recently so I looked in to it and I am impressed!  Telikin is a super easy to use touch screen computer.  It will be a great solution for many of my clients and I thought you might be interested in it for yourself or for someone you love.

My Mother saw it in the AARP magazine a few years ago and I didn’t pay much attention because she already knew a little bit about how to use a PC laptop and I didn’t think a Telikin would be the best choice for the price.  Now that she is 93 and having some vision problems, I think the Telikin would be better for her.  Even though she is my “poster child” for what “tech resistant” elders can do, (she has hearing aids that connect to her TV and iPod with bluetooth) I think she would enjoy her computer more and use it more if she had a Telikin.  They have easy payment plans so I just may be getting her one soon.

This week, I had an online meeting with Nancy Allegrezza, Director of Sales and wife of the inventor of Telikin.  Nancy is also a nurse, and her passion for helping seniors and providing excellent customer service is truly inspiring.

Nancy and her husband got involved because they had aging parents with disabilities, and wanted to help them stay connected via email, photos and video chat.  There weren’t any easy computer solutions.  The Telikin computer, its apps and customer service are all designed to make everything fun and easy.  

In my experience with clients to date, the best solution has been the iPad.  However, the screen is very small and the the apps have commands that are hard to see and sometimes hard to find.  I keep wondering why someone doesn’t come up with a better solution.
http://telekin.com/
Telikin may be the answer.  Everything is in large letters and the navigation buttons are clearly visible and well labeled.  There is nothing to open or close, you just touch the big buttons on the screen and you are where you want to be!  The price is just about right, too – $699 isn’t a lot to pay vs. a $599 for a Mac Mini without a monitor.  

You can try a Telikin for two months and get your money back if you don’t like it.  They provide VIP tech support (including remote access) to ensure that you have a good experience right from the beginning.  And it has a “tech buddie” feature so a trusted friend or relative, anywhere, can access your computer remotely and help whenever you want.

I’d love to know what you think about it.  Do you think you might be interested in getting one?  Do you know someone who might like one?

Click here to see a video and learn more about the features and benefits and let me know what you think.

Looking forward to hearing from you!

In joy,

Mardi
“Helping people enjoy the many benefits of modern technology is my passion”

P.S.  Feel free to forward this to anyone you think might be interested.

Does Your Internet Seem Slow?

Does Your Internet Seem Slow?

Based on an article by Fiona Syrett at http://digitalunite.com/

Here is a simple way to check your speed and some tips for speeding it up.

When you sign up for broadband, your internet provider (ISP) tells you the maximum speed you can expect. However, the reality can be quite different.

It’s very easy to find out what speed you’re actually getting.

Follow these step-by-step instructions to find out your internet speed

Step 1: Open your web browser – for example, Chrome, Firefox or Safari. (I don’t recommend using Internet Explorer.)

Step 2: Click in the address bar at the top and type in www.speedtest.net

Be sure you use “.net” and not “.com.”
Note: If you have WOT (Web of Trust) installed on your web browser and you were to accidentally go to “speedtest.com,” instead of “speedtest.net;” you would see this somewhat scary, but very helpful, warning message and you would click on “Go Back.”
Wot warning

Step 3: Now, with www.speedtest.net entered in the address bar, press the “Enter” key on the keyboard. This will take you to the website that will check your internet speed.

Speedtestnet

Step 4: When the page has loaded click “Begin Test.”

The results will show you two speeds:

  • The download speed is how long it takes for pages to appear on your screen and to download files such as music files from the internet to your computer.
  • The upload speed is the opposite – for instance, how long it takes to upload photographs from your computer to an online photo album.

My speed test

Internet speeds can vary considerably at different times of the day, so you should check yours more than once.

If your internet speeds are slower than you think they should be:

Step 1: Find out what speed you’re paying your internet provider (ISP) for. You may have to phone them to get the answer to this. If you’ve had your broadband for some time, it may be time to upgrade.

Step 2: Check what speed is achievable in your area. You can click on the “Net Index” tab at www.speedtest.net and enter the name of your city in the search box.  Here is a screenshot for Palm Desert:

net index palm desert

You can also see “Top ISP Speeds:

Tops isp

Step 4: Now that you know what speed you’re paying for and what your hardware is capable of producing, there are a number of things you can do that are likely to make your internet run faster:

  • Check that you haven’t exceeded your monthly download allowance. Some ISPs cap internet speeds as a penalty for doing this.
  • If possible, always use the master telephone socket for your broadband router.
  • Don’t use a telephone extension lead with your router. If it’s unavoidable, use the shortest one you can.
  • Make sure that all other telephone sockets in use are fitted with microfilters.  Not doing this can result in loss of internet speed and interference on the line.
  • Make sure your computer isn’t running any unnecessary applications in the background. This can slow things down considerably.  Finding out if it’s happening can be a bit complicated. It might be best to ask an expert for help.
  • Make sure your antivirus software is kept up to date. Viruses and adware can slow down your computer and the internet a lot.
  • If you’re using WiFi (wireless internet), make sure it’s password protected. Otherwise you could be providing your neighbors with free WiFi!
  • If you’re using a laptop with a wireless connection, try using it in a different room or consider using a network cable to connect to the router instead.

I hope these tips enhance the peace and joy in your techie life.

Thoughts or comments about this topic?
Please comment below.

If you would like to receive my weekly tips via email, you can subscribe here.​

Crapware

Crapware:

Why manufacturers install it, what you can do about it, and why it’s not going to go away   Based on an article by Adrian Kingsley-Hughes  http://www.zdnet.com/

Crapware, also know as “bloatware” or “junkware,” are apps that hardware companies install onto their devices on top of the operating system (OS).  It’s a bunch of free trials and demos that nag you to buy the full version. Most annoying to me, is when you start using the app, not realizing that it’s a free trial, and then find out that you have to pay in order to continue accessing the work you’ve done.
snailThe worst consequence is that crapware can dramatically slow down system performance or even compromise your system’s security. I frequently see relatively new computers running slow because of the weight of the crapware that has been installed on them. They run great once all the junk is removed. One has to wonder about the number of people who spend hard-earned money on a PC only to end up getting a third-rate experience because of crapware.
Furthermore, many of these dissatisfied PC owners may end up blaming “Microsoft” or “Windows” for the performance issues, when the real problem is that the manufacturing company took money from third-parties to fill their computers with junk.
Microsoft is well-aware of this.  It’s now offering Signature which is free from the clutter that “can slow down your computer and junk up your Start screen or desktop.”  See it here
Screenshot 2015-03-07 at 1.35.12 PMScreenshot 2015-03-07 at 1.36.27 PM

If you ask the hardware makers why they install this stuff, they’ll tell you they are offering you extra value. That’s a lie.  They do it because they make money for doing it. Except for Apple products, computer profits are very thin. Hardware makers are happy to install junk onto new systems in exchange for a few extra dollars.

Photo courtesy of www.kitguru.net
photo.apple_.windows.crapware (1)

 

Eradicating crapware from Windows PCs isn’t easy, and when it comes Android smartphones and tablets it can be almost impossible.  There are tools out there for the PC such as PC Decrapifier and CCleaner that do a reasonable job of cleaning a system, but they’re far from perfect.

 

The purveyors of crapware have become wise to these tools and take deliberate steps to make it difficult. It’s best to call my friends at Desert Cow Computers. www.mydesertcow.com

desert cow computers

Hardware manufacturers operate in a cutthroat business environment and crapware can make the difference between almost no profit and a little profit, especially on budget systems.  Perhaps you will decide to stay away from budget systems now.
Microsoft offers the Signature range of PCs and Google sells Nexus-branded devices, These products are free from crapware. If you’re looking for a pure Windows or Android experience, then this might be worth investigating.  Another option is to switch to Apple or Chromebook.

nexus

If more people complain or vote with their feet by purchasing crapware-free products, perhaps equipment manufacturers will be persuaded to make crapware easier to remove.

 
Thoughts or comments about this topic?  Please comment below.  Thanks!

Phishing Alert: Watch Out For This!

I thought you should know about this right away.

After seeing my Techie Tip about phishing on Saturday, my daughter sent the following email about a phishing problem with Anthem Insurance.  Even if you don’t have Anthem Insurance, this will reinforce what I said about “phishing. ”

Heh Mom, Did you know about this?

Last week, Anthem announced that data might have been accessed about Anthem Healthcare clients.  Apparently, hackers are taking advantage and sending emails and making phone calls asking to verify information.

Here is the email from the Human Resources Department where she works.

“Anthem notified us today that members who may have been impacted by the cyber attack should be aware of scam email campaigns targeting current and former Anthem members.  These scams, designed to capture personal information (known as “phishing”) are designed to appear as if they are from Anthem and the emails include a “click here” link for credit monitoring.  Anthem DID NOT send these emails.  If you receive one of these scam emails like the one attached:

  • DO NOT click on any links in email.
  • DO NOT reply to the email or reach out to the senders in any way.
  • DO NOT supply any information on the website that may open, if you clicked on a link in email.
  • DO NOT open any attachments that arrive with email.

Further, Anthem is not calling members regarding the cyber attack and Anthem representatives are not asking for credit card information or social security numbers over the phone.

This outreach is from scam artists who are trying to trick consumers into sharing personal data. There is no indication that the scam email campaigns are being conducted by those that committed the cyber attack, or that the information accessed in the attack is being used by the scammers.

Anthem will contact current and former members via mail delivered by the U.S. Postal Service about the cyber attack with specific information on how to enroll in credit monitoring. Affected members will receive free credit monitoring and ID protection services.

For more guidance on recognizing scam email, please visit the FTC Website:http://www.consumer.ftc.gov/articles/0003-phishing.

Anthem has created a website (www.anthemfacts.com), and a hotline, 1-877-263-7995, for its members to call for more information.”

Please forward this to everyone you know so they can be safe too.
Thanks,
Mardi

Passwords Can Be Simple and Safe

Passwords Can Be Simple and Safe

I know you hate having to use so many passwords.  It’s a big pain to keep track of them.  You might even be using the same password for multiple sites and allowing your web browser to save them so you don’t have to login every time.

A recent article by Kim Komando, inspired me to encourage you to take the bull by the horns, do some house cleaning and start using a password manager. This will make your online life so much simpler and safer.
Here are some great tips based on her article, One secret about online accounts every computer user needs to know

You may have created dozens of accounts that have only been used once. Just think of how many times you’ve created a username and password just to read an article, play a game or download something.  This can be dangerous because your information is floating around on dozens or hundreds of websites that may or may not be secure.  Even worse, if you have used the same username and password for every site, every account you have is in danger.  A hacker who gets your account information from one site can use it to get access to your other accounts as well.

The solution is to hunt down and close any accounts you are not using and then change the passwords to your existing accounts so that each one is unique.

A simple browser trick

1) When you create a new online account or log in to an old one, your browser stores the username and password. This makes it easy to log back in later.  It also means you can go now and see what accounts you’ve created.

2) After you locate your accounts, you can close down the accounts you are not using and create unique passwords for the sites you are keeping.

3) Then turn off “password storing” and erase the existing passwords in your browser. The option to erase the passwords is in the same place you view the saved passwords.  (The Instructions are below.)

Use A Password Manager

LastPass, The last password you will ever need

 

 

 

 

 

I know this seems like a lot of work but you only have to do it once.  Then, If you start using a password manager like LastPass all your unique passwords will be stored in a vault and you will only need to remember one master password.  The password manager will even generate secure passwords for you so you don’t have to think them up. You will love it!

If you need help to clean things up or to learn how to use a password manager like LastPass, I’m always here for you. Just call for an appointment.

Invite some friends to a Play Shop in your home, community room or office.  A play shop is a really fun way to learn and only costs $25 hr. per person.

Forward this tip to your friends so they will be safe and happier too.
Thoughts or comments about this topic? Please share in the comment section below.

Instructions for web browser applications:

FIREFOX

To see your login information in Firefox, go to the Firefox menu – it’s the icon on the right with three horizontal lines – and click Options.

Under the Security tab, click the “Saved Passwords” button.

Then click the “Show Passwords” button and click “Yes.”

CHROME

In Chrome, click the icon with three horizontal lines in the upper right and choose “Settings.”

Choose “Settings” on the left, and then click the “Show advanced settings” link at the bottom of the screen.

Scroll down to “Passwords and forms” and click the “Manage saved passwords” link.

If you want to log back into your old account, but don’t remember the password, then you can click on a password and click the Show button next to it.

To see the password, you will have to enter your Windows account password, which does make it harder for casual snoops to get in.

INTERNET EXPLORER

You can’t view saved usernames and passwords directly in IE. You would need a third-party program like IE PassView.  However, I recommend that you don’t use Internet Explorer anyway.  It is easily invaded by spyware. I use Google Chrome but Firefox is good also.

SAFARI

In Safari, go to Safari>>Preferences>>Auto-fill. Click the Edit button to view the saved passwords.

Need Help?

If you need help to clean things up or to learn how to use a password manager like LastPass,  I’m always here for you. Just call for an appointment.

Invite some friends to a Play Shop in your home, community room or office.  A play shop is a really fun way to learn and only costs $25 hr. per person.

Forward this tip to your friends so they will be safe and happier too.

Simple Fixes for Webcam Spying

Are you scared by all the news stories suggesting that hackers can spy on you through your computer and gadget cameras?

My mother has been really concerned about it and I understand how scary it can be.  It is almost overwhelming and really annoying when all these “advances” in technology bring new challenges and require more education!

You don’t need to worry though, I’m dedicated to calming your fears and giving you the information and help you need so you can relax and enjoy your toys again.

Despite the potential dangers, webcams are great tools for chatting long-distance with friends and family, and conducting  business.

When you understand how they work and how to secure them, you will feel much better and have more fun.  Enjoy!

Please help others by forwarding this to all your friends and relatives and encourage them to subscribe to my techie tips so they can be protected and have peace of mind also.  They can click right here to subscribe.  If you are into social media, you can use the sharing buttons provided. That will be a big help also. Thanks!

INTERNET-ENABLED CAMERAS  Internet Cameras

Internet-enabled security cameras and baby monitors are becoming more and more common because they are inexpensive and easy to set up.  These gadgets connect to your Wi-Fi network and they are a great way to keep an eye on kids, aging parents and your possessions.

However, many people don’t follow the directions when setting them up and leave the default username and password in place. Hackers have made it their business to know all the default login information for every gadget on the market.  If you don’t change the factory settings they could find your camera online, log in, and watch you or put you on a website with thousands of other cameras for curious snoops to browse.

Good News!
The solution is easy: just remember to change the default password when you set up any type of new gadget. If you buy a camera that doesn’t have a password, exchange it for a different model.

COMPUTER WEBCAMS  lamptop cam

Once hackers get on your computer, they can use programs to turn on your webcam without triggering alerts like the webcam light. Thus, covering or unplugging the camera when not in use is a good idea.

However, hackers could still have full access to your computer. They could rummage through your email, browser history, passwords, documents and anything else they want.

And, of course, when you do use the webcam, they can eavesdrop.

To get on your computer, hackers use a remote access tool, or RAT. That’s what tech support agents use to get on your computer remotely to change settings or fix a problem. Fortunately, remote access tools require your permission, so a person can’t just take control without your permission.

However, hackers have many ways to trick you into letting them on to your computer — fake email attachments, malicious links, Trojan viruses, and phony tech support calls.  Once you’re tricked into running a file, clicking a link, or inviting them on to your system, they can take control and do whatever they want.

More Good News!

The solution is pretty simple. Just avoid unsolicited email attachments and links, run up-to-date security software and don’t believe anyone who contacts you claiming to be tech support for a major company.

Operating systems on your computer may have a remote access tool (RAT) built in. This makes it easier for real tech support to get on your system, but it also makes it easier for a hacker to trick your system into letting them on.

To turn off Remote Assistance in Windows, go to Start>>Control Panel. In the Search box in the upper right corner, type “remote” and then click the “Allow remote access to your computer” link.

Uncheck the “Allow Remote Assistance connections to this computer” option and click OK.

For Macs, go to the Apple icon and select System Preferences. Click the Sharing icon and uncheck Remote Login, Remote Management.

If you use a company laptop, it could have similar software on it. Companies are supposed to disclose the presence of that kind of software but they don’t always do it, so if it doesn’t belong to you, be mindful of what you do on it.

smartphone cameraTABLET AND SMARTPHONE CAMERAS

Tablets and smartphones also have cameras but I haven’t heard of any malicious apps or spying apps that can trigger the camera.  That doesn’t mean they don’t exist, or won’t exist in the future but I will let you know if that changes.

A word to the wise….if there is something you really don’t want the world to see, don’t put it on your smartphone or tablet.

If you have any questions or comments about this or if you have any suggestions for future tips, please post a comment below and let me know. I always love to know what you think and how I can help you. Thanks!

OpenOffice.org

Sometimes I Feel Stupid Too!  Computer User Feeling Stupid

 

One of the biggest challenges for me in my work is that so many of my clients say they feel so stupid.  No one is stupid!  One of my goals in my work is to help my clients feel better about themselves.

 

No one is born with all the information they need in order to navigate life.   We either educate ourselves or we “wing it” based on what we are told by others (who may or may not have the best information).

 

Even those of us who take the time to do research, study and practice, will make mistakes. It’s part of the learning process.

 

My goal is for you to benefit from my mistakes and those of my clients.

 

Here are some really useful tips based on my work in the field this past week.

 

Great Money Saving Tip

OpenOffice.org

There is a great free office suite called Open Office that looks very much like the apps in Microsoft Office and has many of the same tools.  You don’t need to pay for Microsoft Office suite.

 

The Pitfalls

The address for Open Office is www.openoffice.org not “.com”  There is another site, http://www.openoffice.us.com that looks reputable but will download a bunch of malware programs on your computer.

firefox-os_logo-wordmark_RGB-vertical-300dpiThe Solution    Google Chrome

You should be using Mozilla Firefox or Google Chrome.

 

If you use Microsoft Internet Explorer as your web browser, you are at risk of getting add pop ups installed on it and having your home page changed to something you don’t want.  This is called “hijacking your web browser”.

Norton Internet Security

 

If you have installed the W.O.T (Web of Trust) extension on your web browser or if you are using Norton with Internet Security, you will see a notification that http://www.openoffice.us.com  is not safe.
(Buy Norton from Dom at Desert Cow Computers and save $20.) www.mydesertcow.com

 

 

 

Do a Google search for reviews of any app you are considering downloading before you proceed.

The Rules In Review

  • Use the right web browser and search engine
  • Have safety extensions on your browser
  • Do your research
  • Be sure you are going to the reputable site

 

If none of his makes sense to you, just call for an appointment.

The promise of successEverything will be OK.   We’ll do it together.

 

Hope this helps you “make peace with the ups and downs of modern technology.”

 

Critical Safety Tips

I learned some Important tips this week from my friend and technical specialist, Dominique Fruchtman of Desert Cow Computers.  She is the one I refer for cleaning up the mess when clients get those nasty viruses.
First, be aware that delivery services like UPS and Fed Ex will not send you emails saying there is a package you have not picked up.  If you receive emails like this that have a link to click, don’t do it.  They contain dangerous virus installation programs.
Secondly, there is an important distinction between your computer slowing down gradually or slowing down suddenly.  

If your computer is suddenly running slow, that’s a sign that you might have a virus.  Do not wait!  Call Dominique right away for a diagnosis.  If you wait, you run the risk of having your files stolen and held hostage for ransom.  Seriously!  One of her business clients was told they needed to wire $500 within an hour to get their files back or the ransom would go up to $1000.

On the other hand, if your computer has been getting slow gradually, you may just need a tune up.  Dominique and her husband Mark can do that for you too.

Owning techie gadgets is like owning cars, they require maintenance and repairs from time to time.  It’s not wise to wait when you hear funny noises or experience reduced performance.

Please don’t get upset or stressed about all this.  There are always solutions. Dom and I are here to help you.  The advantages of owning these devices, far out weigh the occasional inconvenience or expense.

If you, or someone you care about, have questions or frustrations that are clouding the full enjoyment of computers or gadgets, call me for an appointment now.  With a little instruction, everyone can get past the storm and experience the joy. I promise!